30-Day Return & Exchange Policy
Your happiness is our priority, and we are devoted to make you feel comfortable and confident when shopping at our’s store, that’s why we offer a 30-day return & exchange policy.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 14 days from when the original order was received.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- Personalized items or the order placed that size does not fit are non-refundable.
- Items without tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
- Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
Note: Customers who enjoyed free shipping their orders, the shipping charge will be deducted from refund.
We will compensate customer $10 as the return shipping fee under the following circumstances:
Note: The $10 return shipping fee will be compensated in the form of an exclusive coupon code.
- Customer received the wrong item.
- The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact us within 24 hours of receiving their order.)
Cancellation Policy – Please read this carefully!
We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order.
Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all personalized/engraved/special order items will be sent into production 8hrs after we receive the payment. Therefore, any cancellations after that time will incur a corresponding material and processing fee.
Please refer to below details:
- If the cancellation is made less than 8 hours after order was placed, there would be a 30% cancellation fee.
- If the cancellation is made between 8 to 24 hours after order was placed, there would be a 50% cancellation fee.
- If the cancellation is made 24 hours after order was placed, there would be a 100% cancellation fee.